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Training Support Specialist in Sunrise, FL at HealthTrust Workforce Solutions

Date Posted: 3/5/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Sunrise, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/5/2019
  • Job ID:
    1409/1099/4630

Job Description

WHO WE ARE:

At HealthTrust, we believe that healthcare isn’t defined by the four walls in which it’s practiced. It’s defined by its people. We pride ourselves on crafting opportunities which expand skill sets, broaden career horizons, provide economic stability, and cultivate personal growth.

HealthTrust Workforce Solutions is a wholly-owned subsidiary of HCA Healthcare. HealthTrust is a preferred partner to thousands of top-performing hospitals, we provide our healthcare professionals with first-priority access to more than 200,000 jobs nationwide.

WHAT WE OFFER:

  • Competitive Pay
  • Comprehensive Training
  • Medical, Dental, Vision, And 401(K) Matching
  • Generous PTO and Paid Holidays
  • Retirement Planning And Savings Options
  • Tuition Assistance
  • On-Site Gym
  • Pet Insurance

WHAT YOU’LL DO:

Responsible for providing quality service and support to both internal and external customers. Act as corporate liaison on all learning-related technologies such as Healthstream Learning Management System (LMS) and WebEx (including virtual meeting and virtual training tools).  Maintain knowledge, understanding, and database of HCA and non-HCA facility offerings including required credentials such as BLS, ACLS, and PALS.  Help maintain corporate education training center and training libraries.  Provide training and communication information to all departments to effectively and accurately launch new projects or revised courses or course offering.  As a highly visible department representative, this person consistently demonstrates a strong service commitment by continually striving to meet and exceed customer expectation.

  • Answers all incoming calls to Education Helpdesk number ,answers inquires or refers callers to appropriate individuals
  • Responsible for daily management education programs and their implementation
  • Coordinates registration for virtual training and live classes
  • Assist with coordinating and troubleshoots for virtual training and WBT
  • Assist/Ensures new employees on boarding process and assist hiring manager with necessary action regarding employee set up
  • Communicates (written/verbal) with business owners, vendors and all level of company employees. Must have excellent communication skills 
  • Data entry into various education databases including StaffPM, Healthstream, StaffRx, Travel etc
  • Acts as a Healthstream Product owner for HealthTrust Workforce Management Solution
  • Responsible for administrative direction in compliance with The Joint Commission standards
  • Maintains education database for end users class search related to all required certifications
  • Understands training requirements for non clinical and clinical staff and helps connect available resources
  • Provides secretarial support including typing, composing and proofreading correspondences, indexing and filing documents
  • Compiles reports from data and existing records
  • Attend meeting as assigned and reports on actions
  • Assist other staff as requested
  • Any other duties as assigned
  • Maintains communication with applicants to keep them active within the HealthTrust System.
  • Maintains and enters applicant information in applicant tracking system.
  • Refers candidates to other positions or divisions as appropriate.
  • Other duties as assigned
 

Job Requirements

WE’RE LOOKING FOR:

  • Communication – strong presentation skills, including clear and concise verbal and written.
  • Adaptability – ability to maintain effectiveness when experiencing major changes in work tasks and/or work environment; adjusts effectively to rapidly changing work structures, processes, requirements and cultures.
  • Energy – consistently maintains high levels of activity and productivity while sustaining long working hours when necessary; operates with vigor, effectiveness, flexibility, and determination over extended periods of time.
  • Contribution to Team Success – actively participates as a member of a team to move toward the completion of goals.
  • Tactical Execution – demonstrates personal ownership of tasks and follows through to drive and obtain results.
  • Functional Knowledge – general understanding and knowledge of hospital operations. Development techniques including distance learning methodologies.
  • Organization – proactively prioritizes needs and effectively manages timelines and resources.
  • Customer Orientation – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
  • PC Skills – demonstrates strong proficiency in Microsoft applications including Outlook, Word, Excel and PowerPoint; Prefer experience in using web-based development and authoring products such as learning management systems; ability to learn new systems and technology quickly.
  • Stress Tolerance – maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handles stress in a manner that is acceptable to others and the organization.
  • Previous customer service experience in healthcare environment preferred.

EDUCATIONAL REQUIREMENTS:  High school diploma or GED required.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.