Regional Operations Manager in Houston, TX at HealthTrust  

Date Posted: 9/13/2018

Job Snapshot

Job Description

SUMMARY OF DUTIES - Regional Operations Manager will support RVP and AVP in all operational matters, to help improve efficiencies and effectiveness within assigned region. The position will contribute to the development and implementation of organizational strategies, HR policies and Operational practices.



  • Collaborates with the staffing office and regional management to define and conduct compliance related training as an outcome of all compliance activities.
  • Coordinates and audits pre-placement testing and clinical assessments annually.
  • Conducts new employee orientations for all employees and facilitates and/or provides training and education programs to the infrastructure workforce.
  • Oversees the meet and greet sessions for Network staff as part of the new hire process.
  • Ensures the communication and implementation of new or updated HR policies and procedures and corporate directives.
  • Responsible for Kronos approvals, edits and corrections, payroll adjustments for infrastructure employees
  • Participates in vendor and HR audits as required
  • In conjunction with Dir. Staffing or AVP, conducts the coaching and counseling of all network staff, including sub-vendors. To include communication with client, tracking of progress and consultation with HR when needed.
  • Prepare weekly, monthly operating reports and all other client reporting as needed.
  • Other assigned duties

Job Requirements

KNOWLEDGE, SKILLS, & ABILITIES – This position requires the following minimal requirements:

  • Organization - proactively prioritizes needs and effectively manages resources
  • Communication - communicates clearly and concisely
  • Ownership – takes ownership of assigned responsibilities and follows through on outstanding issues
  • Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
  • Interpersonal skills – able to work effectively with other employees and external parties
  • Customer orientation - establishes and maintains long-term customer relationships, building trust
  • and respect by consistently meeting and exceeding expectations
  • Policies & Procedures – demonstrates knowledge and understanding of organizational policies,
  • procedures, and systems
  • PC skills - skilled in Microsoft Office applications and others as required, highly skilled with Excel
  • Project management - uses tools and processes to identify and communicate project goals, schedules, responsibilities, progress and performance
  • Teambuilding - demonstrates ability to foster and perform in a team-building environment
  • Work under limited direction with strong sense of accountability and drive for results


Key Competencies

  • critical thinking and problem solving skills
  • planning and organizing
  • decision-making
  • communication skills
  • persuasiveness
  • delegation
  • influencing and leading
  • team work
  • negotiation
  • conflict management
  • adaptability
  • stress tolerance


EDUCATION –Bachelor’s degree required


EXPERIENCE – 3 years generalist HR experience and/or operations management experience; related healthcare experience preferred



  • Exert up to 20lbs of force occasionally and/or up to 10 lbs frequently
  • Requires and some bending, stooping, and stretching
  • Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
  • Requires the perceiving the nature of sounds at normal speaking levels with or without correction; ability to receive detailed information through oral communication, and to make the discriminations in sound
  • Requires normal range of eyesight to record, prepare, and communicate appropriate reports.
  • Requires dexterity to type.
  • Work is performed in an office environment and involves frequent contact with staff and the public.
  • Some travel could be required to client facilities within the region as needed