Program Manager in Sunrise, FL at HealthTrust  

Date Posted: 9/7/2018

Job Snapshot

Job Description

GENERAL SUMMARY OF DUTIES: The Program Manager develops and maintains relationships with new and existing client base. A main focus is overseeing the overall management of the requisition process for the assigned client (s).  This includes the day-to-day relationship between the client and supplier representatives to fulfill clients staffing needs. May from time to time provide direction to program professionals and assistant program professionals.

SUPERVISOR – Program Director

SUPERVISES – None

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

  • Job Requisition Fulfillment – Support the day to day requisition fulfillment process for assigned clients in a consultative manner with Hiring Managers on business needs and strategies. 
  • Prioritize job requisitions, supplier responsiveness and quality, timely job requisition fulfillment, and SLA compliance.  Provides status updated to Hiring Managers. This may include:
  • Validating incoming orders with the client to insure complete understanding of order requirements
  • Distribute orders to the appropriate suppliers in accordance with the account contract terms and conditions, and program business rules
  • Review candidates resumes to insure all client requirements are met
  • Shortlist candidates for client hiring managers
  • Order fulfillment for new contingent workers
  • Provide guidance and be a process/technology resource for client, suppliers, and internal departments
  • Supplier Management - Day to day issue resolution which may include contractor performance, payment / timesheets, or contractor rates.
  • Reporting and Analytics (Client Reports, QSR, Supplier Performance) – Assist program team with reporting and analytics.  Supports creation of reporting packages for the client to include monthly reporting packages, quality service reviews, and supplier performance reviews. Participate in reporting and analytics and quarterly performance reviews with client and suppliers
  • Provide excellent customer service and act as the liaison between the client and suppliers to successfully manage order fulfillment.  Interaction with client managers is also required to ensure satisfaction.  Knowledgeable of and understands the contracted terms and conditions between HWS and the client, including pricing as well as client rules of engagement and processes; 
  • Assist in facilitation of assignment management.
  • Responsible for ensuring resolution to the day-to-day issues within their respective program. Follows internal escalation plan as necessary.   Meets and manages expectations from client, suppliers, and internal resources.
  • Acts as a resource for the Program Professionals.
  • Assists in the supervision, training and evaluation of Program Professionals.
  • Perform other duties as assigned.
  • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”.
  • Maintains confidentiality and appropriate access of all employee information.

Job Requirements

KNOWLEDGE, SKILLS, & ABILITIES – This position requires the following minimal requirements:

  • Organization – proactive in prioritizing needs and effectively managing priorities.
  • Communication – communicates clearly and concisely.
  • Interpersonal Skills – able to work effectively with other employees, supervisors, and external parties.
  • Customer orientation – establishes and maintains long-term customer relationships building trust and respect among assigned team and superiors.
  • Tactical Execution – oversees the development, deployment, and direction of complex programs and processes.
  • Policies and Procedures – demonstrates knowledge and understanding of organizational policies, procedures, and systems.
  • PC Skills – demonstrates proficiency in Microsoft Office Suite as required.

EDUCATION – High School Diploma and/or GED required, Bachelors preferred.

EXPERIENCE – Minimum 2-4 years working in a Recruitment/Customer Service type position, preferably within the Healthcare staffing field.