Program Manager in Sunrise, FL at HealthTrust Workforce Solutions

Date Posted: 7/12/2019

Job Snapshot

Job Description

GENERAL SUMMARY OF DUTIES: The Program Manager will be On-site at a client location or at a HealthTrust facility, and under minimal supervision; the Program Manager is responsible for managing the contracted Scope of Services to the client. The Program Manager must maintain quality customer service and day-to-day site operations, with a primary focus on meeting and achieving strategic account initiatives. Management of HealthTrust Workforce Solutions’ services: staffing desk, payroll, business validation, business development and supervision and leadership of HealthTrust Workforce Solutions staff, is the fundamental function of a Program Manager.

SUPERVISOR –  Program Director, MSP Operations

SUPERVISES – Support staff


  • Management of the HealthTrust Workforce Solutions onsite staff to include: daily supervision, performance management, career development through training, and backup. As an onsite team, maintain an efficient, productive, professional onsite environment.
  • Act as the senior level HealthTrust Workforce Solutions representative onsite and facilitate issue resolution with the support of HealthTrust Workforce Solutions and client resources as needed.
  • Proactively develop strong relationships with the client hiring manager and stakeholders to ensure client expectations are met or exceeded.
  • Demonstrate a comprehensive mastery of all day-to-day and strategic operational functions that are required to service the client, including HealthTrust Workforce Solutions’ menu of services, and client site-specific processes.
  • Utilize VMS technology to facilitate all processes including contractor requests, financial approvals, timecards, invoicing, reporting etc.
  • Develop and maintain a current Standard Operating Procedures (SOP) manual. Ongoing evaluate and facilitate account process improvements.
  • Establish priorities, meet timelines/deadlines, and display good organizational skills, and professional interpersonal skills and presentation.
  • Maintain and demonstrate knowledge of client’s industry, products, markets, competition, and financial positions. Establish onsite awareness of important business developments or changes that the client is experiencing.
  • Coordinate, develop and present client training and presentations including: risk assessments, co-employment training, Annual Business Reviews, Supplier Roundtables etc.
  • Monitor account status and initiate resolution. Interface as needed with all levels of client and HealthTrust Workforce Solutions representatives/managers.
  • Track and monitor the job functions of HealthTrust Workforce Solutions offsite staff that are dedicated to the account.
  • Track service levels and initiate process improvement.
  • Identify, develop and implement quarterly business development plans. Introduce new HealthTrust Workforce Solutions services to client as appropriate.
  • Supplier Management: Manage supplier relationships including: additions, ending assignments, involuntary dismissals, performance management, Score Card process and presentations. Communicate with suppliers proactively. Conduct continuous analysis of supplier
  • Responsible for ensuring resolution to the day-to-day issues within their respective program. Follows internal escalation plan as necessary.   Meets and manages expectations from client, suppliers, and internal resources.

  • Maintains confidentiality and appropriate access of all employee information                                                   
  • Perform other duties as assigned.

  • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”.

Job Requirements

KNOWLEDGE, SKILLS, & ABILITIES – This position requires the following minimal requirements:

  • Must have excellent relationship building and communication skills with both client and vendors some of which include HWS
  • Willingness to go above and beyond in the level of service provided to our client, HCA Corporate managers and above.
  • Process driven with attention to detail in a very fast-paced environment dealing with all levels/types of non-clinical contract labor needs
  • Organization – proactive in prioritizing needs and effectively managing priorities.
  • Communication – communicates clearly and concisely.
  • Interpersonal Skills – able to work effectively with other employees, supervisors, and external parties.
  • Customer orientation – establishes and maintains long-term customer relationships building trust and respect among assigned team and superiors.
  • Tactical Execution – oversees the development, deployment, and direction of complex programs and processes.
  • Policies and Procedures – demonstrates knowledge and understanding of organizational policies, procedures, and systems.
  • PC Skills – demonstrates proficiency in Microsoft Office Suite as required.

EDUCATION – Bachelor’s degree in related field or equivalent experience

EXPERIENCE – Minimum 3-5 years management experience that includes supervisory responsibilities of 3-4 direct reports. Previous management experience in sales, staffing industry branch operations, HR recruiting, and customer service is preferred. Experience managing a sales/operational budget of at least $2m.

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