Program Assistant in Fort Lauderdale, FL, US at HealthTrust Workforce Solutions

Date Posted: 6/14/2019

Job Snapshot

Job Description

The Program Assistant is responsible for assisting Travel Recruiters, Program Managers, and department management with their job requirements.  Responsibilities include but are not limited to communicating effectively with all involved personnel, and providing timely follow up for needs and issues as necessary.

Essential Functions include but are not limited to:

  • Maintains open communication with Travel Recruiters, Program Managers, Director of Recruitment and Director of Travel Operations in an effort to meet special needs and address problems or concerns.
  • Responses to supervisors and co-workers request for information and assistance in a timely manner.
  • Receives and screens travelers, client facilities and vendor partners’ inquiries.  Forwards inquiries or complaints to the appropriate individual for resolution and follows up in a timely manner to ensure issue was resolved satisfactorily.
  • Answers the telephone; provides courteous, effective assistance to callers; takes and relays accurate, timely messages.
  • Checks the “Recruiter Line” on a daily basis and forwards the messages accordingly.
  • Supports Recruitment in tracking Nurse Competency Testing and Checklists, applications and system updates.
  • Manages all leads received from “Applicant Tracking Systems” as well as interdepartmental/intercompany referral leads (i.e. account managers, local offices etc.).
  • Interacts with all team members to constantly improve the submission turnaround time with client.
  • Other duties as assigned.

Job Requirements


  • High School Diploma or GED Equivalent Required; Bachelor’s Degree preferred
  • Minimum 2-4 years working in a Recruitment/Customer Service type position, preferably within the Healthcare staffing field.
  • Excellent oral and written communication skills
  • Utilizes excellent customer service skills at all times
  • Requires ability to effectively multi-task and function in a fast-paced, team-oriented environment. 
  • Experience using office productivity software tools like Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Outlook, etc.

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