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Training Support Specialist in Sunrise, FL at HealthTrust Workforce Solutions

Date Posted: 1/2/2019

Job Snapshot

Job Description

GENERAL SUMMARY OF DUTIES – Responsible for providing quality service and support to both internal and external customers. Act as corporate liaison on all learning-related technologies such as Healthstream Learning Management System (LMS) and WebEx (including virtual meeting and virtual training tools).  Maintain knowledge, understanding, and database of HCA and non-HCA facility offerings including required credentials such as BLS, ACLS, and PALS.  Help maintain corporate education training center and training libraries.  Provide training and communication information to all departments to effectively and accurately launch new projects or revised courses or course offering.  As a highly visible department representative, this person consistently demonstrates a strong service commitment by continually striving to meet and exceed customer expectation.

SUPERVISOR –Education & Communication Coordinator

SUPERVISES – None

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

  • Answers all incoming calls to Education Helpdesk number ,answers inquires or refers callers to appropriate individuals

  • Responsible for daily management education programs and their implementation

  • Coordinates registration for virtual training and live classes

  • Assist with coordinating and troubleshoots for virtual training and WBT

  • Assist/Ensures new employees on boarding process and assist hiring manager with necessary action regarding employee set up

  • Communicates (written/verbal) with business owners, vendors and all level of company employees.  Must have excellent communication skills  

  • Data entry into various education databases including StaffPM, Healthstream, StaffRx, Travel etc

  • Acts as a Healthstream Product owner for HealthTrust Workforce Management Solution

  • Responsible for administrative direction in compliance with The Joint Commission standards

  • Maintains education database for end users class search related to all required certifications

  • Understands training requirements for non clinical and clinical staff and helps connect available resources

  • Provides secretarial support including typing, composing and proofreading correspondences, indexing and filing documents

  • Compiles reports from data and existing records

  • Attend meeting as assigned and reports on actions
  • Assist other staff as requested

  • Any other duties as assigned

Job Requirements

KNOWLEDGE, SKILLS, & ABILITIES

  • Communication – strong presentation skills, including clear and concise verbal and written. 

  • Adaptability – ability to maintain effectiveness when experiencing major changes in work tasks and/or work environment; adjusts effectively to rapidly changing work structures, processes, requirements and cultures.

  • Energy – consistently maintains high levels of activity and productivity while sustaining long working hours when necessary; operates with vigor, effectiveness, flexibility, and determination over extended periods of time.

  • Contribution to Team Success – actively participates as a member of a team to move toward the completion of goals.

  • Tactical Execution – demonstrates personal ownership of tasks and follows through to drive and obtain results.

  • Functional Knowledge – general understanding and knowledge of hospital operations. Development techniques including distance learning methodologies.

  • Organization – proactively prioritizes needs and effectively manages timelines and resources.

  • Customer Orientation – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.

  • PC Skills – demonstrates strong proficiency in Microsoft applications including Outlook, Word, Excel and PowerPoint; Prefer experience in using web-based development and authoring products such as learning management systems; ability to learn new systems and technology quickly.

  • Stress Tolerance – maintains stable performance under pressure or opposition (such as time pressure    or job ambiguity); handles stress in a manner that is acceptable to others and the organization.

EDUCATION –High school diploma or GED required 

EXPERIENCE –Previous customer service experience in healthcare environment preferred.

PHYSICAL DEMANDS/WORKING CONDITIONS –Position requires prolonged sitting, some bending, stooping, and stretching.  Position requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing, verbal communication and eyesight to record, prepare, and communicate appropriately to perform job responsibilities, lifting paper or boxes up to 40 pounds occasionally.  Work will be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.