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Program Professional_HCA PERM in Sunrise, FL at HealthTrust  

Date Posted: 11/30/2018

Job Snapshot

Job Description

JOB TITLE – Program Professional 

 GENERAL SUMMARY OF DUTIES: The Program Professional develops and maintains relationships with new and existing client base. A main focus is overseeing the overall management of the requisition process for the assigned client (s).  This includes the day-to-day relationship between the client and supplier representatives to fulfill clients staffing needs. 

SUPERVISOR – Program Director, Perm

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

  • Responsible for being the primary administrative liaison between HealthTrust Workforce Solutions and suppliers.
  • Executes weekly open job audit with clients in order to obtain an accurate inventory of open/closed requisitions per facility.
  • Prioritize job requisitions, supplier responsiveness and quality, timely job requisition fulfillment, and SLA compliance. Provides status updated to Director. This may include:
  • Validating incoming orders with the client to insure complete understanding of order requirements
  • Distribute orders to the appropriate suppliers in accordance with the account contract terms and conditions, and program business rules
  • Review candidates resumes to insure all client requirements are met
  • Provide guidance and be a process/technology resource for suppliers and internal departments.
  • Supplier Management - Day to day issue resolution.
  • Reporting and Analytics (Client Reports, QSR, Supplier Performance) – Assist program team with reporting and analytics.  Supports creation of reporting packages for the client to include monthly reporting packages, quality service reviews, and supplier performance reviews. Participate in reporting and analytics and quarterly performance reviews with client and suppliers
  • Provide excellent customer service and act as the supplier liaison to successfully manage order fulfillment.  
  • Responsible for ensuring resolution to the day-to-day issues within their respective program. Follows internal escalation plan as necessary.   Meets and manages expectations from client, suppliers, and internal resources.
  • Perform other duties as assigned.
  • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”.
  • Maintains confidentiality and appropriate access of all employee information.
  • Participates in department meetings to accurately report on the status of the vendors.

Job Requirements

KNOWLEDGE, SKILLS, & ABILITIES – This position requires the following minimal requirements:

  • Organization – proactive in prioritizing needs and effectively managing priorities.
  • Communication – communicates clearly and concisely.
  • Interpersonal Skills – able to work effectively with other employees, supervisors, and external parties.
  • Customer orientation – establishes and maintains long-term customer relationships building trust and respect among assigned team and superiors.
  • Tactical Execution – oversees the development, deployment, and direction of complex programs and processes.
  • Policies and Procedures – demonstrates knowledge and understanding of organizational policies, procedures, and systems.
  • PC Skills – demonstrates proficiency in Microsoft Office Suite as required.

EDUCATION – High School Diploma and/or GED required, Bachelors preferred.

EXPERIENCE – Minimum 2-4 years working in a Recruitment/Customer Service type position, preferably within the Healthcare staffing field.