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Education Support Manager in Sunrise, FL at HealthTrust  

Date Posted: 12/4/2018

Job Snapshot

Job Description



JOB TITLE – Education Support Manager


GENERAL SUMMARY OF DUTIES – Plan, organize, manage, and track training and educational programs for HealthTrust Workforce Solutions. Responsibilities include management of day to day operation of StaRN program staff.   Work with Program Operations Manager and other business owners to identify process gaps and implement processes to improve workflow. Manage and train new employees on current systems and maintain records of all department and training activities Maintain knowledge, understanding of education requirement for StaRN program participants as well as infrastructure, travel, per diem, and StaRN instructors.  Work with Education leadership and subject matter experts to stay abreast of changes to products, processes, or technology.  Provide training and communication information to all departments to effectively and accurately launch new projects or revised courses or course offering.  As a highly visible department representative, this person consistently demonstrates a strong service commitment by continually striving to meet and exceed customer expectation.   


SUPERVISOR – VP of Education


SUPERVISES – Program Professionals; Program Logistics Coordinators: Program Coordinators, Travel Coordinators: Supply Coordinator: Instructor Coordinator Training Support Specialist




  • Responsible for daily management education staff program offerings
  • Coordinates, assist new employees on boarding process and assist hiring manager / Director with necessary action regarding employee set up
  • Communicates (written/verbal) with business owners, vendors and all level of company employees. Must have excellent communication skills  
  • Data entry into various education databases including Workforce 2.0, Healthstream, and other educational databases and technology
  • Oversees schedules with coordination of conference calls, meeting, and coordinated travel arrangements as requested
  • Establishes strategic plan for training of new and existing staff, vendors, and HWS staff
  • Maintains education database for end users class search related to all required certifications
  • Understands training requirements for non clinical and clinical staff and helps connect available resources
  • Provides secretarial support including typing, composing and proofreading correspondences, indexing and filing documents
  • Answers inquires or refers callers/visitors to appropriate individuals or training centers
  • Compiles reports from data and existing records
  • Gathers information and develops summaries as requested
  • Assist with development and implementation of budget and operational plans
  • Develops and implements office procedures related to coordination of interoffice communication, training, records and systems
  • Ensures adequacy of office supplies and equipment
  • Assist other staff as requested
  • Attend meeting as assigned and reports on actions
  • Any other duties as assigned
  • Serves on HealthTrust Workforce Solutions Disaster team and participates in all activities related to readiness, planning, and implementation


Job Requirements


  • Communication – strong presentation skills, including clear and concise verbal and written.
  • Adaptability – ability to maintain effectiveness when experiencing major changes in work tasks and/or work environment; adjusts effectively to rapidly changing work structures, processes, requirements and cultures.
  • Energy – consistently maintains high levels of activity and productivity while sustaining long working hours when necessary; operates with vigor, effectiveness, flexibility, and determination over extended periods of time.
  • Contribution to Team Success – actively participates as a member of a team to move toward the completion of goals.
  • Tactical Execution – demonstrates personal ownership of tasks and follows through to drive and obtain results.
  • Functional Knowledge – general understanding and knowledge of hospital operations, adult learning principles and instructional design/development techniques including distance learning methodologies.
  • Travel -Position requires ability to fly on airplanes, be properly licensed and able to rent and drive an automobile, and work in diverse office settings.  Minimum (10% - 30%) travel will be required.
  • Organization – proactively prioritizes needs and effectively manages timelines and resources.
  • Customer Orientation – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
  • PC Skills – demonstrates strong proficiency in Microsoft applications including Outlook, Word, Excel and PowerPoint; experience in using web-based development and authoring products such as learning management systems; ability to learn new systems and technology quickly.
  • Stress Tolerance – maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handles stress in a manner that is acceptable to others and the organization.


EDUCATION –  – Bachelor’s degree in related field or equivalent experience



EXPERIENCE – Minimum 3-5 years management experience in Education, HR, or Recruiting.  Minimum 3-5 years’ experience managing diverse office staff of 15+  




Position requires prolonged sitting, some bending, stooping, and stretching.  Position requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.  Requires normal range of hearing, verbal communication and eyesight to record, prepare, and communicate appropriately to perform job responsibilities, lifting paper or boxes up to 40 pounds occasionally.  Work will be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.