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Customer Service Manager in Sunrise, FL at HealthTrust Workforce Solutions

Date Posted: 1/31/2019

Job Snapshot

Job Description

WHO WE ARE:
At HealthTrust, we believe that healthcare isn’t defined by the four walls in which it’s practiced. It’s defined by its people. We pride ourselves on crafting opportunities which expand skill sets, broaden career horizons, provide economic stability, and cultivate personal growth.
HealthTrust Workforce Solutions is a wholly-owned subsidiary of HCA Healthcare. HealthTrust is a preferred partner to thousands of top-performing hospitals, we provide our healthcare professionals with first-priority access to more than 200,000 jobs nationwide.
WHAT WE OFFER:
• Competitive Pay
• Comprehensive Training
• Medical, Dental, Vision, And 401(K) Matching
• Generous PTO and Paid Holidays
• Retirement Planning And Savings Options
• Tuition Assistance
• On-Site Gym
• Pet Insurance

Customer Service Manager will oversee the processes relevant to the supervisor role noted below and liaise with HCA facilities and DHPs where relevant to the job position and the changing business needs. 

WHAT YOU’LL DO:

This position will ensure all DHP programs, policies and procedures are followed and administered in accordance with federal and state regulations, as well as internal company policy. 

Supervises: Customer Service Team, National Account Invoice Management, QA Team, Training/ Documentation Specialists & Data Entry Team.

  • Handle and appropriately follow-up on all escalated DHP issues
  • Respond to daily DHP credentialing questions, concerns, and issues from facilities or DHP’s.
  • Provide coverage to DHP credentialing specialists as needed
  • Participate in special projects as needed and performs other duties as assigned.

 

 

Job Requirements

WE’RE LOOKING FOR:

This position requires the following minimal requirements:

  • Excellent oral and written communication skills
  • Ability to multi-task and prioritize
  • Ability to manage stress appropriately and make decisions under pressure
  • Ability to work well within a team environment
  • Ability to handle multiple priorities and work independently
  • Experience with Microsoft Office, Outlook, Excel, general office products
  • Ability to learn new software programs

*Degree in Human Resources, Business or Healthcare related field required*

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.